Do you accept insurance for medications?
We do not accept insurance for medication. We accept PPO insurance for blood panels.
What’s the time frame from order to processing, to shipping, to delivery?
I already had a consultation, why is it asking me to do another consultation?
you will not require an additional consultation for refill orders
Do I need another appointment or follow ups?
If you have had a recent consultation, you do not need another consultation for the same medication. If you cancel your subscription and restart, you may need to complete a new consultation. We check in with you 5 days before every renewal to check how your treatment is going. Treatments like testosterone replacement therapy require […]
What diet should I follow?
You should follow a diet you can stick to. Too aggressive of a change in your routine becomes difficult to maintain. Making small changes every day is the easiest way to build new, healthier habits. Generally speaking, our providers recommend intermittent fasting and eating a low calorie/high protein diet. We have some articles here about […]
I reached my goal weight. What now?
Firstly, congratulations! We are so proud of you and are honored you chose us to help you on your journey. Our providers are equipped to help patients transition to a maintenance dosage, or help guide you to getting off the medication competely. In your check in, indicate to your provider that you would like to […]
My medication is not working.
Your body can acclimate to a medication dosage. You can always request a refill sooner and indicate that your medication is not feeling as effective. If appropriate, your provider will increase your dosage. Remember, more does not always mean more effective. (increase your dose or change medication)
I paid for overnight shipping yesterday. Why is my order not here?
Orders take, on average, 3-5 days to process before shipping. Medictions that are shipped with cold shipping are shipped Monday – Thursday, excluding holidays. This is to ensure that medication arrives as quickly as possible. We cannot control the journey of the package once it is picked up by the shipping company. On occassion natural […]
I received the wrong amount of medication/wrong vial.
Reading medication vials can be very confusing. Medication prescribed in vials varies in potency. Depending on the pharmacy, the potency varies. Medications like GLP-1 medications are measured in milligrams per milliliter, or mg/mL. The vials are filled with varying volumes of milliliters (mL.) You can find the total milligram (mg) contents of your vial by […]
Why can’t I bulk order weight loss medication?
Weight loss medication is not eligible for bulk ordering due to regulations and patient safety. Weight loss treatment should be monitored closely and bulk ordering does not faciliate such. We ship monthly supplies so your treamtent can be monitored, to ensure correct dosing, and to ensure medication stays as fresh as possible and well within […]