Why is shipping $40 for some medications?
Some medications have the best efficacy and longevity when stored at refrigerated temperatures. We ship these medications with overnight shipping, which comes at a higher cost.
My order says “ready to fill” what do I do next?
If your order status shows ‘Ready to Fill,’ it means your order is being processed and sent to the pharmacy. No further action is required on your part.
My order shows partially completed. Where is my other order?
Sometimes we utilize multiple pharmacy partners to fulfill your order as efficiently as possible. This means that parts of your order will ship at different time. You can find tracking numbers for split orders in your account. Navigate to your current order and you will see your order statuses and tracking numbers as they become […]
Only received part of my order. Where is the rest?
The remainder of your order will be coming in a separate shipment. You will receive tracking information once the rest of your order is ready to be shipped out. missing items,
What is Route shipping protection?
Route shipping protection is insurance for your medications just in case your order gets lost or damaged during transit. It is based on how your local transit companies make their deliveries. It will be replaced once approved by filing a claim with Route
How to file a Route shipping protection claim?
You will follow this link
My order was not delivered. What do I do?
lost order, stolen order,
Do you ship outside the U.S?
We do not ship outside of the U.S. We service all 50 states. Do you ship to Canada?
I paid for overnight shipping yesterday. Why is my order not here?
Orders take, on average, 3-5 days to process before shipping. Medictions that are shipped with cold shipping are shipped Monday – Thursday, excluding holidays. This is to ensure that medication arrives as quickly as possible. We cannot control the journey of the package once it is picked up by the shipping company. On occassion natural […]
Where is my order?
Section 1 It’s coming soon. Chill out. Section 2 It’s coming soon. Chill out. Section 3 It’s coming soon. Chill out.